Gojavas Customer Care Number | Toll Free Complaints Phone No Call Now

Gojavas Customer Care Number | Toll Free Complaints Phone No Call Now

Gojavas Customer Care Number

Gojavas Customer Care NumberGojavas is a logistics company which deals with many famous E-commerce websites for delivering their products to their customers. They focus on customer relations and owing customers trust. Gojavas Customer Care Number helpline has also been set up by the company in order to gain good customer experience and it is one of the best key feature among many of its employee program.

 To get the best feedback they run many client oriented programs and one of it is the toll free complaints phone no on which you can call anytime and from anywhere. To make it hassle free for you in getting direct communication with the customer care executive, here we have shared all possible contact details and modes through which you can get in touch with the customer care representatives.

Gojavas is available in more than 100 cities in India. Customers of Gojavas if having any problem related with their order defects, late delivery. Exchange/return problems or any of the products or services can directly contact with their customer care executives with the help of below listed contact details. You can opt the most convenient mode for you to contact gojavas customer care executive from below. Here are the all contact details.

Gojavas Customer Care Number

If you are facing any of the query related to gojavas products or any of their services you can directly talk to their customer care executive via this number.

Gojavas courier contact number – 0124-4405730

Gojavas Complaint Email – feedback@gojavas.com

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Sales Enquiry Email – sales@gojavas.com

Gojavas Customer Care Offices Address

City/StateAddressPhone number
Karnataka1st Cross, Kanakapura Rd, 8th Block, Jayanagara Jaya Nagar, Bengaluru, Karnataka 560070097352 01586
MumbaiGhansoli Flyover, Reliance Corporate Park, CIDCO Resesve Plots, Kopar Khairane, Navi Mumbai, Maharashtra 400701070429 61593
PuneHH Prince Aga Khan Rd, Agarkar Nagar, Pune, Maharashtra 411001073875 85254
PatnaAli Nagar Colony, Police Colony, Anisabad, Patna, Bihar 800002 076990 68840
HaryanaC-007, LGF Sushant Shopping Arcade, Sushant Lok 1, Gurugram, Haryana 122009 096199 41011

 

Gojavas Registered Office Address

If you are facing any further problems or feel you need more assistance you can contact the following address.

Address – C-007, LGF Sushant Shopping Arcade, Sushant Lok 1, Gurgaon Haryana-122009

Gojavas Corporate Office Address

Here we have shared gojavas corporate office address so that the customers can also get in touch with them via the mail if they are facing any other issues. You can write a letter and mail it to the following address.

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Address – Esskay House, Plot – 31, Sector – 18, Gurgaon- 122015

Gojavas Courier Tracking

To Track your Order you can follow the following steps which are given below.

  • Visit the official Website www.gojavas.com
  • There you will find a box named as “Track Your Order”.
  • Fill the empty columns namely (a) “Enter Your Dockets No. /AWB No./Shipment No./Consignment No. (b) “Enter Return Request ID.
  • Select any one from the two options provided.
  • After that select “Enter Docket Number” or “Enter Request ID”
  • Now hit on the “Track Order” ‘Button provided below.
  • Congratulations! You have tracked your Gojavas courier.

Frequently Asked Questions (FAQ’s)

#1. I Received An Sms Saying That My Shipment Gojavas Will Attempt To Deliver My Shipment Today. At What Time Can I Expect The Delivery Today?

In the case you have received an SMS saying they will attempt the delivery today, they try their best to ensure an attempt on the same day. However, since their field executives have several shipments to deliver on a single route, they cannot give you the exact time he will reach your address. Rest assured, their field executive will call you before reaching your address and you can coordinate with him to ensure a smooth delivery experience.

#2. Can I Have The Contact Details Of The Fe/Delivery Staff On The Field For Better Communication?

Their field executives spend most of their time riding their bikes and delivering your shipments. Hence they are unable to attend phone calls most of the time. In order to avoid accidents, delays and misunderstandings they avoid sharing their contact details. However, it is important for them to know your concern, and therefore they have a dedicated customer care center with them. You can speak to their representative here.

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#3. Can I Have The Contact Details Of The Local Branch?

Large call volumes cannot be handled by their local branches, most of which have only one or two telephone lines. However, to ensure that you have a smooth experience, they have a dedicated customer care center to help you resolve any query or complaint. You can speak to their representative here.

#4. Would I Be Called Before The Delivery Is Attempted?

Their field executive will call you in case he is unable to locate your delivery address / it is your work address / if you stay in a society where outsiders are not allowed to enter without authorization.

#5. What Does My Shipment Status Mean?

Please refer to the ‘Shipment Status’ term in the ‘Glossary’.

#6. Once A Shipment Is Out For Delivery, Till What Time Can It Be Delivered?

Their field executive is on the job until 8 pm for home addresses and 6 pm for office addresses. But at times, deliveries later than these are also made.

#7. I Attempted To Track My Shipment But Was Told To Enter Valid Docket Number. Why?

This could be because of two reasons:

  • A typing error, please recheck the number and try again.
  • The physical shipment has not been handed over to them by the consignor whilst they have received the data with the pre-assigned AWB No. Kindly contact the consignor in this case.

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#8. What Is Real Time Tracking?

Real time Tracking is a service provided by them which can help you can track the movement of the delivery vehicle as well as the details of the Field Executive on Google Maps.

#9. Do You Deliver On Sundays?

Yes, they do!

#10. How Do I Contact Customer Care?

You can call them at 0124-4405730 (Monday to Sunday, 8 AM TO 8:30 PM).

Glossary

ConsignorThe company with whom you placed the order.
Docket No./ AWB No./Shipment No./ Consignment No.The unique number assigned to each item in your shipment to help facilitate its tracking.
Field ExecutiveThe person who will deliver the shipment to you.
Local Branch/Branch/HubThe facility near your location from where the deliveries are made.
Return Request IDThe unique number assigned to each item in your shipment in the event of a “Return” to help facilitate its tracking.

Shipment Status

Shipment Details Received, physical handover pending This means that they have received the information about your order but the shipment has not been picked up yet from the consignor.
Shipment Received at Warehouse This means that the shipment has been picked up and has arrived at the warehouse.
In Transit to This means that the shipment has been dispatched from the Warehouse and is on the way to your local branch.
In Transit at This means that the shipment has arrived at the local branch and a delivery will be attempted within 1-2 days.
Out for Delivery This means that their Field Executive has left the branch with your shipment and a delivery will be attempted.
Delivered This means that the shipment has been delivered.
Could Not Be Delivered But Will Be Attempted Again This means that the delivery was attempted but due to some reason was unsuccessful. It will be attempted again.
Return To Origin Return to origin or RTO means that the shipment is being returned to the consignor due to an unsuccessful delivery of your shipment. This is done either on the instructions of the consignor or upon exhaustion of delivery attempts.
ShipmentThe package containing the item(s) you ordered.
Value of ShipmentThis is the COD amount that you need to pay at the time of delivery. This value is ‘0’ in the case of Prepaid shipments.
Warehouse/Sorting Center/LPCThe facility where the shipment arrives after it has been picked up from the consignor. From here, it is dispatched to the different branches.

 

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Some Social Links

  • Facebook – facebook.com/gojavas/
  • Twitter – twitter.com/gojavas
  • Linkedin – linkedin.com/company/gojavas

Now you will be able to contact and connect with the gojavas customer care executives who will assist you in solving all your queries and doubts. If you still need any further assistance then you can also visit their official website.

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